Terms & Conditions
Last effective date: June 13th, 2024.
Lidpure ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [yourwebsite.com] and purchase our products. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
Information Collection
We collect information about you in a variety of ways. The information we may collect on the Site includes:
Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you register on the Site or make a purchase.
Payment Data: Payment information such as your credit card number, expiration date, billing address, and payment details are processed securely by third-party payment processors.
Usage Data: Information about how you use our website, including your IP address, browser type, access times, and pages viewed.
Use of Information
We use the information we collect in the following ways:
To process and fulfil your orders, including to manage payments, shipping, and returns.
To communicate with you about your account or transactions, respond to your inquiries, and send you updates.
To improve our website and product offerings, including personalising your experience.
To send you marketing communications, which you can opt-out of at any time.
Disclosure of Information
We may share information we have collected about you in certain situations:
With service providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.
For business transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
As required by law: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or delete the personal information we hold about you. To exercise these rights, please contact us at info@lidpure.com.au
Privacy Policy
Shipping Policy
Order Processing
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. The estimated delivery time will depend on your location and the shipping method selected. Typical delivery times are as follows:
Standard Shipping: [3-7 business days]
Expedited Shipping: [1-3 business days]
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
International Shipping
We do offer international shipping to select countries. Shipping rates and delivery times will vary based on the destination. Please be aware that international shipments may be subject to import taxes, duties, and customs fees, which are the responsibility of the recipient.
Damages
Lidpure is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
Returns are not accepted for change of mind, however, if products are faulty, please contact info@lidpure.com.au to commence the return process.
General Terms and Conditions
These Terms and Conditions ("Terms") govern your use of our website and the purchase of our products. By accessing our website and making a purchase, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website.
Accounts
To purchase products from our website, you may be required to create an account. You agree to provide accurate, current, and complete information and to maintain the confidentiality of your account and password. You are responsible for all activities that occur under your account.
Orders
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason. If we cancel an order, we will notify you via email and refund any payments made.
Pricing and Payment
All prices are listed in Australian dollars and are subject to change without notice. Payment must be made at the time of purchase. We accept card payments including Mastercard, Visa and American Express. By providing payment information, you represent and warrant that you are authorised to use the payment method.
Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is the property of Lidpure or its content suppliers and is protected by copyright, trademark, and other laws. You may not use, reproduce, or distribute any content without our prior written permission.
Changes to These Terms
We reserve the right to modify these Terms at any time. We will notify you of any changes by updating the "Last updated" date of these Terms. Your continued use of our website after any changes constitutes your acceptance of the new Terms.
Contact Us
If you have any questions about these Terms, please contact us at:info@lidpure.com.au